Buy & Try
At Tennsport we know choosing a tennis ball machine can be tricky. There are many different aspects to consider, and where and where not to compromise. To help make things easier we offer a buy and try policy. This means you can buy what you think will be the ideal machine and try it out for up to 30 days and decide whether it is the machine for you. This isn't a free service but takes away the stress of thinking you may have to settle for the wrong machine. Obviously if you buy a machine and don't use it you can return it unused for a full refund, but that doesn't help much with finding the optimum machine. So we are able to allow a machine to be purchased and used and then still returned once you have had a chance to try it. Ideally you can choose the correct machine the first time, and this is usually the case, but this allows you to change your mind, once. This offer can only be used once per customer or household. It excludes commercial use and sports clubs and schools, etc. , it is intended for private owners. Something similar could be agreed with other users so please contact us if you wish to discuss it further.
Terms and conditions:
We want to allow people to try a machine in the knowledge that they can change their minds. Once per customer or address. The machine can be used but if you decide you want to exchange it or get a refund in the 30 day trial period the machine must come back in close to new condition. Signs of some use are fine but physical damage or signs of excessive usage would result in additional charges applying. We will re-sell the machine as used at a reduced price so the cost of depreciation has to be covered. To this end we will refund 93% of the purchase price under this policy. Or credit 93% towards a different machine. The machine purchased must be returned in its original packaging with all supplied accessories included, in perfect, working order. Shipping and security of the machine is the buyer's responsibility until it is safely received back by us. It must be sent using a tracked and insured courier service. Or brought back personally to our warehouse. Proof of identity may be required. We reserve the right to withdraw this offer at our discretion. This is not intended to be equivalent to hiring a machine.
Beyond the terms of this policy we will still accept back machines we have supplied at a price to be negotiated based on the age and condition of the machine.